P3 describe the skills needed to run the business successfully and what skill areas will require further development.
Human recourse skills:
Like any other business, my business also needs human resources skills to make it one of those well skilled organisations and to be organised legally and for my employees to me hard workers and lead my business into satisfaction.
Marketing skills:
Marketing skills is needed in my business, as my business is just a small business, I need high quality to market my restaurant and put it in a good picture that can attract customers to come and visit my business. I also need to make offers and discounts in order to sell more and make people to try my food. I also need to make some leaflets to give them up on streets and send to houses. So marketing is one of the most sides of my business as it’s the skills need to run my business.
Finance skills:
Marketing is one of the aspects that also should be considered in any business especially if I am starting a small business. So marketing skills are needed in my business and its needed as the marketing would be monitoring my spends, creating budgeting plans and planning on to growing my business and looking to gain more profit of my business as there will be a lot of competitors in food industry, so my business as a restaurant does need marketing so survive.
Operational skills:
In order to lead my small business into satisfaction, I need operational skills as these skills needed to set goals for the business and organise and control the budgeting. Operational is making things done affectively and on time and in well organised skills. So in order for my business to be in it professional look, I need operational skills.
It skills:
In my business, I need to keep track of my records and all other paper work, I have to keep track of everything in my business to keep it well organised.
Communication skills:
Communication skills is a skill needed in any business as this will attract customers to come again to your business as good service was given to them in the first visit, so my employees will be well trained in all type of customers and how to deal with customers inquires and what customers’ needs and expectations. Other skills need to be considering are face to face, letter. Telephone, emailing and browsing skills. My business needs to monitor and find solutions to customer’s complaints and keep more in the good job if it’s a compliment. So whether the feedback of customers is good or bad we need to read it and see what we can do to make it better.
Skills
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Do I have them?
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Accounting and finance skills
Marketing Skills
ICT Skills
Customer service skills
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I have finished accounting BTEC in college and I believe that I have enough knowledge in how to control my business money and what to do in order to make more profit in my business as I have more than 5 years’ experience in food and catering industry.
Marketing skills was also part of my BTEC study, and I have skills that can lead my business into a good picture and make more customers to love my business, I am also going to employ people that have skills in advertising my business.
Computer skills is one of my hobbies, as I also studies IT in my BTEC diploma studies and I myself have enough computing skills to run my business with
As I mentioned previously, I have more than 5 years experience in food and catering industry, so also have excellent customer service and very good communications and I also communications and dealing with customers was also part of my Diploma
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My personal strengths
Ø Very good customer service
Ø Motivated and able to motivate the team
Ø Hard worker, working under pressure
Ø Loyal, trust worthy and honest
Ø Excellent management skills
My personal weaknesses:
Based in my skills I believe that my weaknesses are very little as I am going to be leading my team into satisfaction and any weakness they notice in me they can come and tell me and I am sure I can make it better.
Skills and abilities I do not have:
A degree from university
How I will compensate for those weaknesses:
In manger would have weakness such as misleading the team, organising, working under pressure and any many other skills a manager might not have.
With my skills and experience, I believe that I can lead my business into satisfaction, and any weaknesses my employees might find in me, I give them all the freedom to come and tell me and find a solution in how to develop if it was good and how to solve it if it’s bad
Skills gap & development needs
object
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Short term
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Long term
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Human resources
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Hire staff that have finish university with human resources degree and have enough skills to run the human resources department
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Train my employees to be expert in human resources
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marketing
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Employ staff that have a degree with marketing
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Training them more to be more skilled in the marketing department
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accounting
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Hire staff with accounting degree and have enough skills to run the department.
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Training them more to be expert
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ICT
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Hire staff with computing degree.
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Training them more to be expert in the departing
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Operational skills
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Hire staff with 3 or more years’ experience
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Training them more if needed
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What I will do about each of those missing skills and abilities (including timescales)
Any skills that have small knowledge about, I have to have full training and have enough knowledge to run my business with.
The skills that I have for the business at the present moment are:
Exploring business purposes level 2
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starting work in business, retail and admin
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Developing customer relations level 2
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working in business retail and admin level 1
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Investigating financial control level 2
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financial management level 1
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Business communication level 2
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communicating effectively at work level 1
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Doing business inline level 2
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Starting a small business level 2
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Marketing Level 3
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Accounting Level 3
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Human resource management Level 3
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Communication Level 3
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Business Resources Level 3
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More than five years experience in food and catering industry
Does your Business need Partners or Professional help?
As starting a small business, I do need professional help in order to get more experienced in business.
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