Friday, 23 September 2011

1. Type of Business

The type of business I have chosen is a restaurant and I called it (K.A for life)
My business is going to be as a sole trader as it is simple and there will be no legal requirement where you just set up your business and get on with it. The profit you get will be for you only but you also have to be income tax for the money you get. However, there will be just some legal constraints and you have also unlimited liability. So any depts. You get will be mine and mine only and if I stop trading with any other companies will be all my own responsibilities. Creditors will claim to take your house or any other things to cover these depts.  
2.            Aims and objectives
I want to make my business one of the most successful business in England and my aim is to become a franchise company worldwide and have more shops open and in order to achieve that, I set up some objectives which will support my aims.
·         To have more profit
·         turnover
·         Increase my reputation within the market
·         be the head of the market
·         provide good service
3.            Unique selling point and the competitive edge the business will have.
They’re going to be a lot of discounts in my business and I am going to give out loyalty cards where customers will get two meals for free after their 5th one and each one of these meals worth £10 so basically, there are going to get £20 off their 6th visit.  
4.            How their can establish the potential demand for their new business.
Primary and secondary research is the two methods I am going to use to find out the demands of the customers. The Research includes, what customers are looking for in order to make their visits to restaurants more enjoyable and satisfied and kind of food they like to see in my business and suggesting that might improve it. Where primary research, I will hire a member of my stuff to go around local areas and fill out surveys from customers face to face and interview with clients. And the secondary research method can be taking from journals from companies already made the research and they have the same type of my business.
5.            How their will balance their personal and business needs.
Definition of Work-life Balance: “Working practices that acknowledge and aim to support the needs of staff in achieving a balance between their home and working lives” HEBS 2002,
This will help me relax and have more time with my family and friends as the business am going into is going to be so hard and stressful.
 6.           Estimated: potential profitability.
Example: Potential (estimated) profitability.
Gross profit = (TSR) Total Sales Revenue – cost of sales
Assume: Total Sales Revenue = £240,000 per year
Cost of sales = 50% of Sales Revenue
Number of customers = TSR / Revenue per sale
Therefore: Gross profit = £240,000 - £120,000 = £120,000
Net profit = Gross profit – Expenses
Assume: Expenses = 50% of Gross profit
Therefore: Net profit = £120,000 - £30,000 = £90,000
7.            Business trends:
The trends of my business are managing the food and services where these are the two things the can save my business and make it grow more. And trend of my business will be known on everybody’s mouth and attracts more customers to come to it
8.            Environmental and PASTL Analysis
PESTL analysis is a useful to my business so that to understand the way of the environment in where the restaurant operates. And also to understand the risks associated with in the market development or turn down.  
Political factors: the political is to do with what happening with the environment in which my restaurant is going to operate in, this is also includes areas such as tax policy, government laws such as the equality for the applicants, no sexism or racism toward the applicant, advertising the job to everyone in UK. 
Economic factors – these include how the economy affects the business, for example the economic growth and decline, the interest rates, wage rates, minimum wage, working long hours, unemployment(local and national) and the cost of living, all these factors affect the employees in my business.
Social cultural factors – Demographics in terms of business are the population statistics with regard to the field of study that examines the social and economic factors to understand better and how the combination of both influences my restaurant .
Technological factors – the use of computer and IT have increased and are growing the ownership. Also the internet affects the way the people market their products. Also the technology is leaping every two years this would have a big impact if the business does not react to it. Therefore the new discoveries, idea and improvements able staff and employees to learn new IT skill and keep up with the technology skills and techniques to give themselves a better chance in a competition for a job. Also in my restaurant I want my employees who are up to date with the computer and other IT system and software’s.
Legal factors – the legal climate constantly change when government introduces new laws, for example smoking laws.
Environmental factors – this depends on what the weather will be like and this would allow me to make decisions whether to keep the store open or close it or whether to bring more stuff or less. For example when it was heavy snowing in November and December and also because of Xmas, there will be more people coming to my business so therefore I am going to have more stuff coming to work.
9.            Personal development self-esteem through a business mentor - picking a mentor from Businesses Startup seminars - linking profile to their answer.
I chose James Caan because he is an entrepreneur and would see opportunities I would not see. Also he would be able to introduce me to his contact through his networking pattern
10.          How a structured business planning would assist their success.
In my business ii have to follow some steps to be satisfied with my business and they are as follow:
1.       Business target
2.       Human resources
3.       Legal and physical resources
4.       Financial resources
5.       Growth and development
6.       Financial contingency

2. Target Market

P2) Explain how to identify the target market.
In this assignment I am going to describe the methods I use for my business to find the target market.
Market Research
In order for my assignment to be completed I have to some market research (such as primary and secondary research) regarding my potential customers and the market. This information would help me find out what my customers need and expectation and what my competitors and how to improve myself compering to their company.  
I am first going to use primary research where I have done some surveys and gave them out to people. The purpose is to find out what customers think about my restaurant and it service and food, and what more things I should bring to my company to make it better. I also asked them some common questions such as (how satisfy were they with the food and service and what I should improve. Below I put an example of a survey:
Then I went to do secondary research where I mostly used the internet to find out what my competitors doing. How their service and food made their business satisfied. I also looked the average of their deals and prices and what attracts more customers to their restaurant and I have done this by going to their website and read customer’s feedbacks and negative and positive comments and what they would like to see more from the business.  My restaurant is a mix of everything so I have a lot of competitors to look for and improve my business based on their reviews and improvement and how to develop them. One of my competitors is Comptoir Libanais   and it based in Westfield White City, where his average meal price is £7, this price is good comparing to others as this restaurant is based in one of the most famous shopping centre in Europe and the business is running so fast and has 85% positive reviews from its customers as it shown in the link below: http://www.urbanspoon.com/r/52/1445681/restaurant/London/Comptoir-Libanais-Marylebone
Sales forecasts
to know how many customers have visited my restaurant and how much sales I made, I used a especial techniques and below am going to show you the formula of how I would know the number of customers.
Turnover/Average price the customers will pay = number of custoemrs
120,000/30= 4,000
Customer’s behaviour analysis
in order to give the best for my customers, I have to find out their behaviours and what they expect from my business and I have respect their choice whatever would be. For example, after giving the meal to the customer, I could go to him and ask him how the meal was and if he liked it or have suggestion or any complains. Another example could be finding out how customers would like to pay the bill. All that can help understanding what my potential customer’s needs.
I have done my research to find out my customer’s potential behaviours. My business is in the Edward Road in the central London which is a wealthy area that have people who earn a good wages. In the table below as you can see my potential customer’s classification of my business area.


%
Category
Group
Type
20%
Wealthy achievers
Wealthy executives
02-05
40%
Urban Prosperity
Educated urbanites
15-20
15%
Comfortable off
Secure families
28-34
25%
Moderate means
Asian communities
37-39
4%
Hard pressed
Burdened single
51-53



Competitor analysis
As my business is mix of all, I have a lot of competitors around me which could cause I high risk of my business to broke down. In order to let my business survive, I have made my market research to and found the techniques they use and prices and offers they use, and made them better and have less charges and used my own techniques to attract customer to come to my business. One of the things I made is giving out a loyalty cards where customers get a stamp after every meal they have. After the 5th meal, they would get a whole meal absolutely free, and another offer is, bring a friend with you and will give you 40% discount of your meal and many other offers. All that can attract more customers to my business. 
Strengths and weaknesses
In my business and any other business would have some strengths and weaknesses and I explained in the table below:
One of the strongest strengths my competitors have is that the name is famous and well known in the market where this is one of my weaknesses as my business has just started and still need a time to develop it and make it known on peoples mouth.
And one of the weaknesses of my competitors is contribute in small market where is could be a strength for my business as my business going to be based not only in big markets but in small too, so I would have more customers than they are.
Another weakness is that they don’t take extra care of the food they sell as I went to their reviews and read of the reviews and it said “  I was in westfield on Saturday and poped in to comptoir libanais for a lunch and I had shish taouk,guess what? the chicken was off ,very smelly just disgusting...how dare they could sell such a thing to customers ? are they trying or even smelling their food? It was a very bad experience and I will advise my colleagues from BBC not to bother to eat there anymore....It's a disgrace!” where this is a vary bad thing to have in your business and if customers went and read this comment, they wouldn’t even bother to go there.
Market trends
The market trends of my business is making a delicious and new food and in order for my business to grow and get more profit I have to listen to what customers want as they are looking to try different spices such as Jimmy Spice’s restaurant.
The economic outlook
The economic outlook could have impact to my business whether in good or bad impact.  For example if the tax goes up that could affect my business, because that mean I have to pay more tax.
The ‘green’ agenda
Most of the customers would want to eat organic food rather than eating chemical food so to survive in the market I am going to use organic products as this would help me to get more customers to come into my business and also I am going to recycled packaging for the containers and the delivery services as its friendly with environmentally

3. Human Resources

P3 describe the skills needed to run the business successfully and what skill areas will require further development.

Human recourse skills:

Like any other business, my business also needs human resources skills to make it one of those well skilled organisations and to be organised legally and for my employees to me hard workers and lead my business into satisfaction.

Marketing skills:

Marketing skills is needed in my business, as my business is just a small business, I need high quality to market my restaurant and put it in a good picture that can attract customers to come and visit my business. I also need to make offers and discounts in order to sell more and make people to try my food. I also need to make some leaflets to give them up on streets and send to houses. So marketing is one of the most sides of my business as it’s the skills need to run my business.  

Finance skills:

Marketing is one of the aspects that also should be considered in any business especially if I am starting a small business. So marketing skills are needed in my business and its needed as the marketing would be monitoring my spends, creating budgeting plans and planning on to growing my business and looking to gain more profit of my business as there will be a lot of competitors in food industry, so my business as a restaurant does need marketing so survive. 

Operational skills:

In order to lead my small business into satisfaction, I need operational skills as these skills needed to set goals for the business and organise and control the budgeting. Operational is making things done affectively and on time and in well organised skills.  So in order for my business to be in it professional look, I need operational skills.

It skills:

In my business, I need to keep track of my records and all other paper work, I have to keep track of everything in my business to keep it well organised.

Communication skills:

Communication skills is a skill needed in any business as this will attract customers to come again to your business as good service was given to them in the first visit, so my employees will be well trained in all type of customers and how to deal with customers inquires and what customers’ needs and expectations. Other skills need to be considering are face to face, letter. Telephone, emailing and browsing skills. My business needs to monitor and find solutions to customer’s complaints and keep more in the good job if it’s a compliment. So whether the feedback of customers is good or bad we need to read it and see what we can do to make it better.

Skills

Do I have them?

Accounting and finance skills






Marketing Skills



ICT Skills



Customer service skills

I have finished accounting BTEC in college and I believe that I have enough knowledge in how to control my business money and what to do in order to make more profit in my business as I have more than 5 years’ experience in food and catering industry.

Marketing skills was also part of my BTEC study, and I have skills that can lead my business into a good picture and make more customers to love my business, I am also going to employ people that have skills in advertising my business.                                                             
Computer skills is one of my hobbies, as I also studies IT in my BTEC diploma studies and I myself have enough computing skills to run my business with

As I mentioned previously, I have more than 5 years experience in food and catering industry, so also have excellent customer service and very good communications and I also communications and dealing with customers was also part of my Diploma  



 

 

 

 

 

 

 

 

 

 

 

 

 

 

My personal strengths

Ø  Very good customer service
Ø  Motivated and able to motivate the team
Ø  Hard worker, working under pressure 
Ø  Loyal, trust worthy and honest
Ø  Excellent management skills

My personal weaknesses:

Based in my skills I believe that my weaknesses are very little as I am going to be leading my team into satisfaction and any weakness they notice in me they can come and tell me and I am sure I can make it better.

Skills and abilities I do not have:

A degree from university

How I will compensate for those weaknesses:

In manger would have weakness such as misleading the team, organising, working under pressure and any many other skills a manager might not have.
With my skills and experience, I believe that I can lead my business into satisfaction, and any weaknesses my employees might find in me, I give them all the freedom to come and tell me and find a solution in how to develop if it was good and how to solve it if it’s bad

Skills gap & development needs


object
Short term
Long term
Human resources
Hire staff that have finish university with human resources degree  and have enough skills to run the human resources department
Train my employees to be expert in human resources
marketing 
Employ staff that have a degree with marketing 
Training them more to be more skilled in the marketing department
accounting 
Hire staff with accounting degree and have enough skills to run the department.
Training them more to be expert
ICT
Hire staff with computing degree.
Training them more to be expert in the departing
Operational skills
Hire staff with 3 or more years’ experience
Training them more if needed


What I will do about each of those missing skills and abilities (including timescales)

Any skills that have small knowledge about, I have to have full training and have enough knowledge to run my business with.

The skills that I have for the business at the present moment are:


Exploring business purposes level 2
starting work in business, retail and admin
Developing customer relations level 2
working in business retail and admin level 1
Investigating financial control level 2
financial management level 1
Business communication level 2
communicating effectively at work level 1
Doing business inline level 2
Starting a small business level 2
Marketing Level 3
Accounting Level 3
Human resource management Level 3
Communication Level 3
Business Resources Level 3



















More than five years experience in food and catering industry

Does your Business need Partners or Professional help?

As starting a small business, I do need professional help in order to get more experienced in business.